Support Process:

Customer support is the process of solving any customer challenges and pain points effectively via email, or tickets.​

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ClodPi is using Discord channel for Support process. You can raise the issue by creating a ticket. Below is the process that is in place for resolving any Customer issues they are facing.

 

For Support – raise a Ticket:

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1.  Discord Invite link: https://discord.gg/WRNMTSSetz (ONLY FOR HELIUM HOTSPOTS).

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2.  Create a Discord profile using your email id. Complete the activation process.

 

3.  Log in to Discord and go to Support > support-tickets > on right side click Create ticket

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• A ticket id will be created

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• Provide your Invoice number, device ID (as mentioned at the bottom of the device), 3 word Hotspot Name

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• Type in your issue

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• Our technical team should be attending your ticket

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• In addition, have AnyDesk app installed on your laptop / desktop for remote connection, if need be, to allow our technical support team to remotely connect the device for investigation

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• If issue is not resolved over the air mode, we would need to get the device shipped to our lab and investigate.